Customer Service

Optimize customer service with timely response to customer requests and put knowledge in the hands of customer service personnel!

Ionycs White integrated Customer Service Module gives you a 360-degree view of customers helping to improve customer satisfaction, attract new customers, and lower service costs.
From initial contact with the customer regarding a claim, to in the field operations, to processing returns quickly and efficiently, Ionycs White Customer Service Module provides the visibility and accountability your business needs.
Effectively manage customer tickets, accounts, contact information, and service contracts to provide a superior customer experience!

Main features:

-   Service contracts
-   Checklists
-   Work orders
-   Service orders
-   Maintenance tickets
-   Call management